Terms and conditions First Class Travel Management
The General Delivery Terms and Conditions as defined apply to the services provided by First Class Travel Management. The General Conditions of Delivery as expressed in this document apply to all agreements, transactions, services and activities of First Class Travel Management, entered into with or performed on behalf of the client, unless expressly deviated from by the parties in writing.
1 Definitions
1.1 First Class Travel Management.
mediates in the realization of agreements concerning services in the field of travel, such in the broadest sense of the word, hereinafter referred to as First C.T.M.
1.2 Client
The counterparty of First C.T.M.
1.3 Service provider
The carrier, accommodation provider or provider of other travel services, in the broadest sense of the word, with whom the Customer enters into an agreement and who, subject to the conditions applied by him, is responsible for the performance of the services.
1.4 Traveller
The natural person for whose benefit the agreement with the Service Provider is entered into.
2 Mediation agreement
2.1 First C.T.M. mediates in the conclusion of agreements concerning services in the field of travel, in the broadest sense of the word.
2.2 The mediation agreement comes into being through confirmation by First C.T.M. of the client’s assignment. Assignment and confirmation can be verbal, written or electronic.
2.3 The Client who enters into the brokerage agreement on behalf of the traveler(s) is liable for all obligations arising from the agreement(s) entered into pursuant to the brokerage agreement.
2.4 The Client shall provide First C.T.M with any information regarding the traveler(s) (including nationality and personal capacities) necessary for the conclusion and execution of the agreement(s) that may affect the execution of the agreement(s).
2.5 Obvious errors or mistakes do not bind First C.T.M.. Under no circumstances can First C.T.M. be held responsible for actions, omissions, changes, cancellations by the Service Provider or the quality of its services and/or products.
2.6 If the agreed services are included in a brochure or written or electronic publication of a Service Provider, the information and conditions contained therein shall form part of the agreement.
2.7 Agreements with Service Providers, which come about through the mediation of First C.T.M. are usually subject to the General Terms and Conditions of the relevant Service Provider. First C.T.M. will upon request mediate in obtaining these terms and conditions by the Client.
2.8 The prices and/or conditions quoted by First C.T.M. or confirmed by First C.T.M. on behalf of the executing Service Provider are based on the rates, conditions, money rates, levies and taxes, as they are known to First C.T.M. at the time of entering into the agreement. If these prices and/or conditions are subsequently changed in accordance with the terms and conditions of the responsible Service Provider, First C.T.M. shall be entitled to pass this change on to the Client.
2.9 First C.T.M. bears no responsibility for photographs, leaflets, and other information materials, to the extent issued under the responsibility of third parties
2.10 First C.T.M. maintains a Table of Rates for the various services it offers. First C.T.M. reserves the right to adjust prices for services provided without prior approval of the Client.
2.11 Prices as stated in the Rate Table are subject to inflation adjustments and annual index figure CBS.
3 Changes/cancellations
3.1 If on the initiative of the Customer the agreement relating to (part of) the services is changed or cancelled (including “no-shows”), the amendment and/or cancellation costs charged by the Service Provider and the costs of First C.T.M. will be charged to the Customer. Unless First C.T.M. indicates otherwise, the costs will be the amounts stated in First C.T.M.’s Table of Rates.
4 Terms of payment
4.1 All amounts are exclusive of VAT, unless otherwise stated.
4.2 All amounts due must be paid within 8 days of the invoice date.
4.3 For payments by credit card, merchant fees and other costs charged by the credit card company to First C.T.M. will be charged in full to the Client.
4.4 In the event that the Client fails to meet its payment obligations, First C.T.M. shall be entitled on behalf of the Service Provider(s) to terminate the agreement(s) with immediate effect after notice of default and after the expiry of the period specified in the notice of default.
4.5 If the Customer fails to meet his payment obligations in time, he shall be liable to pay the statutory interest on the principal sum for each month or part of a month of delay. Furthermore, he shall be obliged to pay judicial and extrajudicial collection costs amounting to at least 15% of the amount owed, with a minimum of € 50,000.
4.6 First C.T.M. shall be free to set off amounts owed by the Client against balances of the Client.
4.7 Repayment to the Client of monies resulting from refunds of partially or wholly unused tickets will be effected within 14 days of receipt of the monies from the Service Provider by the Travel Agent.
4.8 Payment of a collective invoice can never be held up by a dispute over any of the invoices contained in that collective invoice.
4.9 Changes and adjustments in regulations leading to changes in taxes, levies, etc. will be passed on in full to the Client, even if applicable retroactively.